TELAPPLIANT MARKETING HELP CENTRE

For any website issues I would expect at as many details as possible, without them it is difficult to investigate the problem:

• Brand (which website)
• Client IP address
• Client ISP name
• Client location (country/city)
• Browser / OS (user agent* is preferred)
• If it’s specific page then an URL address of this page
• If it’s a VoIPtalk website it would be good to have customer ID
• If it’s related to an order placed on VoIPtalk website it would be good to have order ID
• If possible what steps have been taken to get to that issue (can it be recreated)
• Any screenshot will be helpful
• (optional but useful) Ping log to the server (i.e.: ping www.telappliant.com)
• (optional but useful) Trace route log to the server (i.e.: tracert www.telappliant.com)